:root{--brand: #d92a68;--brand-dark: #b01e52;--brand-tint: #fcedf3;--brand-text: #c42460;--surface: #ffffff;--surface-2: #f4f4f5;--text: #18181b;--text-muted: #71717a;--line: #e4e4e7;--ok: #2e7d36;--warn: #b45309;--danger: #b91c1c;--chip-ok-bg: var(--ok);--chip-warn-bg: var(--warn);--chip-danger-bg: var(--danger);--chip-text: #fff;--note-bg: #fbf5dc;--note-line: #ead98f;--note-accent: #6b5210;--note-accent-hover: #57430d;--note-on-accent: #ffffff;--chip-done-bg: var(--line);--chip-done-text: #52525b;--sel-bg: var(--brand-tint);--shadow: rgba(0, 0, 0, .18);color-scheme:light;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Arial,sans-serif}@media(prefers-color-scheme:dark){:root:not([data-theme=light]){--brand-text: #f27ea6;--surface: #202024;--surface-2: #141417;--text: #e8e8ec;--text-muted: #a3a3af;--line: #35353d;--ok: #35803d;--warn: #c2711d;--danger: #d43d3d;--chip-ok-bg: #4ade80;--chip-warn-bg: #fbbf24;--chip-danger-bg: #fca5a5;--chip-text: #18181b;--note-bg: #3b2f08;--note-line: #7a651c;--note-accent: #e7c55c;--note-accent-hover: #f2d478;--note-on-accent: #18181b;--chip-done-text: #a3a3af;--sel-bg: #3a2430;--shadow: rgba(0, 0, 0, .5);color-scheme:dark}}:root[data-theme=dark]{--brand-text: #f27ea6;--surface: #202024;--surface-2: #141417;--text: #e8e8ec;--text-muted: #a3a3af;--line: #35353d;--ok: #35803d;--warn: #c2711d;--danger: #d43d3d;--chip-ok-bg: #4ade80;--chip-warn-bg: #fbbf24;--chip-danger-bg: #fca5a5;--chip-text: #18181b;--note-bg: #3b2f08;--note-line: #7a651c;--note-accent: #e7c55c;--note-accent-hover: #f2d478;--note-on-accent: #18181b;--chip-done-text: #a3a3af;--sel-bg: #3a2430;--shadow: rgba(0, 0, 0, .5);color-scheme:dark}*{box-sizing:border-box}body{margin:0;background:var(--surface-2);color:var(--text)}button{cursor:pointer;color:inherit}input,textarea,select{background:var(--surface);color:var(--text)}:focus-visible{outline:2px solid var(--brand-text);outline-offset:1px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.primary{background:var(--brand);color:#fff;border:none;border-radius:8px;padding:9px 16px;font-size:14px;font-weight:600}.primary:hover:not(:disabled){background:var(--brand-dark)}.primary:disabled{opacity:.5;cursor:not-allowed}.link{background:none;border:none;color:var(--brand-text);text-decoration:underline;text-align:left;padding:0;font-size:inherit}.error{color:var(--danger);font-size:13px;margin:6px 0}.error.inline{padding:0 12px}.muted{color:var(--text-muted);font-size:13px}.warn{color:var(--warn);font-size:13px}.resume-prompt{font-size:13px;background:var(--note-bg);border:1px solid var(--note-line);border-radius:6px;padding:4px 8px;display:inline-flex;gap:8px;align-items:center}.center-card{min-height:100vh;display:grid;place-items:center}.card{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:28px;width:340px;display:flex;flex-direction:column;gap:10px;box-shadow:0 8px 30px var(--shadow)}.card h1{font-size:18px;margin:0 0 8px;text-align:center}.login-mark{display:flex;justify-content:center;margin:2px 0 4px}.card input{padding:9px;border:1px solid var(--line);border-radius:6px;font-size:14px}.secret,.codes{background:var(--surface-2);padding:10px;border-radius:6px;font-family:monospace;word-break:break-all}.app{height:100vh;display:flex;flex-direction:column}.topbar{background:var(--surface);border-bottom:1px solid var(--line);padding:10px 16px;display:flex;align-items:center;gap:16px}.topbar strong{color:var(--brand-text);display:inline-flex;align-items:center;gap:8px}.theme-switch{border:1px solid var(--line);border-radius:6px;padding:5px 8px;font-size:13px}.statusbar{display:flex;align-items:center;gap:10px;flex:1}.status-switch{display:flex;gap:4px}.st{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:5px 12px;font-size:13px}.st.active.available{background:var(--ok);color:#fff;border-color:var(--ok)}.st.active.busy{background:var(--warn);color:#fff}.st.active.away{background:var(--text-muted);color:#fff}.st.active.offline{background:#52525b;color:#fff}.nudge{color:var(--warn);font-size:12px}.inbox{flex:1;display:grid;grid-template-columns:176px 320px 1fr;min-height:0}.views{display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--surface);min-height:0}.views-nav{display:flex;flex-direction:column}.views button{border:none;background:none;padding:11px 12px;text-align:left;border-bottom:1px solid var(--line);font-size:13px;display:flex;align-items:center;justify-content:space-between;gap:8px}.views button.active{background:var(--brand);color:#fff}.view-count{flex:none;min-width:20px;height:18px;padding:0 6px;border-radius:999px;background:var(--surface-2);color:var(--text-muted);font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;font-variant-numeric:tabular-nums}.view-count.hot{background:var(--brand);color:#fff}.views button.active .view-count{background:#ffffff47;color:#fff}.team-panel{margin-top:auto;border-top:1px solid var(--line);padding:10px 12px 12px;font-size:12.5px;overflow-y:auto}.team-panel h3{margin:0 0 8px;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted)}.team-panel ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.team-panel li{display:flex;align-items:center;gap:7px;min-width:0}.team-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.presence-dot{flex:none;width:9px;height:9px;border-radius:50%;border:2px solid var(--text-muted);background:transparent}.presence-dot.on{border-color:var(--chip-ok-bg);background:var(--chip-ok-bg)}.mini-avatar{flex:none;width:18px;height:18px;border-radius:50%;color:#fff;font-size:8px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}.list-col{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line);background:var(--surface)}.conv-list{list-style:none;margin:0;padding:0;flex:1;overflow-y:auto}.conv-list li{border-bottom:1px solid var(--line);font-size:13px}.conv-list li.empty{color:var(--text-muted);padding:12px;text-align:center}.conv-list li.conv-card{display:grid;grid-template-columns:32px 1fr;column-gap:10px;align-items:center;padding:10px 12px 10px 9px;border-left:3px solid transparent;cursor:pointer}.conv-card .row1,.conv-card .row2,.conv-card .row3{grid-column:2}.conv-avatar{grid-column:1;grid-row:1 / span 2;width:32px;height:32px;border-radius:50%;color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center}.conv-avatar.missed-avatar{background:#52525b}.conv-list li.conv-card.sel{background:var(--sel-bg)}.conv-list li.conv-card.cursor{outline:2px solid var(--brand-text);outline-offset:-2px}.conv-list li.conv-card.unseen{border-left-color:var(--brand)}.conv-card.unseen .conv-name,.conv-card.unseen .conv-preview{font-weight:700;color:var(--text)}.row1{display:flex;align-items:center;gap:6px;min-width:0}.row2{display:flex;align-items:center;gap:6px;margin-top:2px;min-width:0}.row3{display:flex;align-items:center;gap:6px;margin-top:5px;min-width:0}.owner-chip{display:inline-flex;align-items:center;gap:5px;max-width:100%;font-size:11px;color:var(--text-muted);background:var(--surface-2);border:1px solid var(--line);border-radius:999px;padding:1px 8px 1px 2px;overflow:hidden;white-space:nowrap}.owner-chip.unowned{background:none;border:1px dashed var(--text-muted);padding:2px 8px}.conv-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-time{color:var(--text-muted);font-size:11px;white-space:nowrap}.conv-preview{flex:1;min-width:0;color:var(--text-muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.unseen-count{background:var(--brand);color:#fff;border-radius:10px;font-size:10px;font-weight:700;min-width:16px;height:16px;padding:0 4px;display:inline-flex;align-items:center;justify-content:center}.dot{width:8px;height:8px;border-radius:50%;background:var(--ok);flex:none}.dot.resolved{background:var(--text-muted)}.dot.waiting_for_customer{background:var(--warn)}.chip{font-size:10px;font-weight:700;padding:2px 6px;border-radius:10px;color:var(--chip-text);white-space:nowrap;font-variant-numeric:tabular-nums}.chip.ok{background:var(--chip-ok-bg)}.chip.warn{background:var(--chip-warn-bg)}.chip.danger,.chip.missed{background:var(--chip-danger-bg)}.chip.done{background:var(--chip-done-bg);color:var(--chip-done-text)}.conv-list li.conv-card.resolved{border-left-color:transparent}.conv-card.resolved .conv-name,.conv-card.resolved .conv-preview{color:var(--text-muted);font-weight:400}.conv-card.resolved .unseen-count{background:var(--text-muted)}.conv-card.resolved .conv-avatar{opacity:.45}.conv-card.resolved .owner-chip{opacity:.75}.confirm-bar{background:var(--note-bg);border-bottom:1px solid var(--note-line);padding:8px 10px;font-size:13px;display:flex;gap:8px;align-items:center;flex-wrap:wrap}.confirm-bar button{border:1px solid var(--line);border-radius:6px;padding:4px 8px;background:var(--surface);font-size:12px}.conv,.conv-empty{display:flex;flex-direction:column;min-height:0;min-width:0}.conv-empty{align-items:center;justify-content:center;color:var(--text-muted);gap:6px}.conv-head{padding:12px 16px;border-bottom:1px solid var(--line);background:var(--surface);display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:8px}.conv-title{display:flex;align-items:center;gap:4px;min-width:0}.back{display:none;border:1px solid var(--line);background:var(--surface);border-radius:6px;padding:5px 10px;font-size:16px;margin-right:6px;align-items:center}.conv-actions{display:flex;gap:6px}.conv-actions button,.conv-actions select{border:1px solid var(--line);border-radius:6px;padding:5px 10px;background:var(--surface);font-size:13px}.status-tag{font-size:11px;padding:2px 6px;border-radius:4px;background:var(--line)}.owner{color:var(--text-muted)}.conv-body{flex:1;display:flex;min-height:0;min-width:0}.conv-main{flex:1;display:flex;flex-direction:column;min-height:0;min-width:0}.msg-list{flex:1;overflow-y:auto;padding:12px 16px;display:flex;flex-direction:column;gap:8px}.msg-row{display:flex;gap:8px;align-items:flex-start;min-width:0}.msg-row.customer{justify-content:flex-start}.msg-row.agent{justify-content:flex-end}.msg-row.system{justify-content:center}.msg-row.internal_note{justify-content:stretch}.msg-avatar{flex:none;width:24px;height:24px;border-radius:50%;color:#fff;font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center}.msg-avatar.ghost{visibility:hidden}.msg{max-width:70%;padding:8px 12px;border-radius:12px;font-size:14px;min-width:0}.msg.customer{background:var(--surface);border:1px solid var(--line);border-top-left-radius:5px}.msg.agent{background:var(--brand);color:#fff;border-top-right-radius:5px}.msg.internal_note{flex:1;max-width:none;background:var(--note-bg);border:1px solid var(--note-line);border-left:4px solid var(--note-accent);border-radius:8px;padding:8px 12px 9px}.note-head{display:flex;align-items:center;gap:6px;margin-bottom:4px;color:var(--note-accent)}.note-head svg{flex:none}.note-label{font-size:10px;font-weight:800;letter-spacing:.09em;text-transform:uppercase}.note-author{margin-left:auto;font-size:11px;white-space:nowrap}.msg.system{color:var(--text-muted);font-size:12px}.msg-meta{font-size:10px;opacity:.7;margin-top:3px}.typing{color:var(--text-muted);font-size:12px;font-style:italic}.msg-atts{display:flex;flex-direction:column;gap:6px}.msg-att{margin:0}.msg-att-btn{display:block;border:none;padding:0;background:none;cursor:zoom-in;border-radius:8px;overflow:hidden;max-width:100%}.msg-att-btn img{display:block;max-width:100%;max-height:220px;border-radius:8px}.msg-att-caption{font-size:10px;opacity:.75;margin-top:3px;overflow-wrap:anywhere}.img-lightbox{cursor:zoom-out;padding:24px;z-index:60}.img-lightbox img{max-width:100%;max-height:100%;border-radius:8px}.composer{border-top:1px solid var(--line);padding:10px 16px;background:var(--surface)}.composer.note{background:var(--note-bg);border-top:1px solid var(--note-line);box-shadow:inset 4px 0 0 var(--note-accent)}.composer.note .composer-row textarea{border-color:var(--note-accent);background:var(--surface)}.composer.note .composer-row textarea:focus-visible{outline-color:var(--note-accent)}.composer.note .composer-row textarea::placeholder{color:var(--note-accent);opacity:1}.composer-tools{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}.mode-switch{display:inline-flex;gap:2px;padding:2px;background:var(--surface-2);border:1px solid var(--line);border-radius:8px}.composer.note .mode-switch{border-color:var(--note-line)}.mode-switch .seg{border:none;background:none;border-radius:6px;padding:4px 10px;font-size:12px;font-weight:500;color:var(--text-muted);display:inline-flex;align-items:center;gap:5px}.mode-switch .seg.active{background:var(--surface);color:var(--text);font-weight:700;box-shadow:0 1px 2px var(--shadow)}.mode-switch .seg.note.active{background:var(--note-accent);color:var(--note-on-accent)}.note-flag{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;color:var(--note-accent);white-space:nowrap}.primary.note-btn{background:var(--note-accent);color:var(--note-on-accent)}.primary.note-btn:hover:not(:disabled){background:var(--note-accent-hover)}.tpl-save{font-size:12px;white-space:nowrap}.composer-row{display:flex;gap:8px;position:relative;align-items:flex-end}.composer-row textarea{flex:1;padding:9px;border:1px solid var(--line);border-radius:6px;font-size:14px;font-family:inherit;line-height:20px;resize:none;overflow-y:auto;max-height:140px}.conflict-banner{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:var(--sel-bg);border:1px solid var(--danger);border-radius:6px;padding:8px 10px;margin-bottom:8px;font-size:13px}.conflict-banner button{border:1px solid var(--line);border-radius:6px;padding:6px 10px;background:var(--surface);font-size:13px}.conflict-banner .danger-btn{background:var(--danger);border-color:var(--danger);color:#fff}.canned-popup{position:absolute;bottom:calc(100% + 6px);left:0;right:0;z-index:20;list-style:none;margin:0;padding:4px;background:var(--surface);border:1px solid var(--line);border-radius:8px;box-shadow:0 8px 24px var(--shadow);max-height:260px;overflow-y:auto}.canned-popup li{display:flex;gap:8px;align-items:baseline;padding:8px;border-radius:6px;cursor:pointer;min-width:0}.canned-popup li.active{background:var(--sel-bg)}.canned-shortcut{color:var(--brand-text);font-family:monospace;font-size:12px;white-space:nowrap}.canned-title{font-weight:600;font-size:13px;white-space:nowrap}.canned-preview{flex:1;min-width:0;color:var(--text-muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ctx-panel{width:280px;flex:none;border-left:1px solid var(--line);background:var(--surface);overflow-y:auto;padding:12px 14px;font-size:13px}.ctx-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.ctx-panel h3{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);margin:14px 0 4px}.ctx-panel a{color:var(--brand-text);word-break:break-all}.ctx-url-plain{color:var(--text-muted);word-break:break-all}.ctx-list{list-style:none;margin:4px 0;padding:0;display:flex;flex-direction:column;gap:4px}.ctx-search{display:flex;gap:6px}.ctx-search input{flex:1;min-width:0;padding:7px;border:1px solid var(--line);border-radius:6px;font-size:13px}.ctx-search button{border:1px solid var(--line);background:var(--surface);border-radius:6px;padding:6px 10px;font-size:13px}.ctx-toggle{border:none;background:none;color:var(--text-muted);font-size:13px;padding:2px 6px}.ctx-toggle.closed{border-left:1px solid var(--line);background:var(--surface);padding:12px 6px;writing-mode:vertical-rl;flex:none}.overlay{position:fixed;inset:0;background:#0006;display:grid;place-items:center;z-index:50}.help-card{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:20px 24px;width:min(420px,92vw);max-height:85vh;overflow-y:auto}.help-card h2{margin:0 0 12px;font-size:16px}.help-keys{margin:0 0 16px}.help-keys div{display:flex;gap:12px;padding:4px 0;align-items:baseline}.help-keys dt{min-width:110px}.help-keys dd{margin:0;color:var(--text-muted);font-size:13px}kbd{background:var(--surface-2);border:1px solid var(--line);border-radius:4px;padding:1px 6px;font-size:12px}.avatar-btn{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:3px;display:inline-flex;cursor:pointer}.avatar-btn-img{width:24px;height:24px}.avatar-picker{width:min(520px,92vw)}.avatar-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(104px,1fr));gap:8px;margin:0 0 12px}.avatar-choice{display:flex;flex-direction:column;align-items:center;gap:6px;padding:10px 6px;border:1px solid var(--line);border-radius:10px;background:var(--surface);font-size:12px;cursor:pointer}.avatar-choice:hover{background:var(--surface-2)}.avatar-choice.active{border-color:var(--accent, #e04070);box-shadow:0 0 0 2px #e0407040}.avatar-choice img,.avatar-choice-auto{width:44px;height:44px;border-radius:50%}.avatar-choice-auto{display:inline-block}:root{--dup-bg: #fbeedc;--dup-line: #d97706;--dup-text: #7a3e03}@media(prefers-color-scheme:dark){:root:not([data-theme=light]){--dup-bg: #3a2a10;--dup-line: #b45309;--dup-text: #fbbf24}}:root[data-theme=dark]{--dup-bg: #3a2a10;--dup-line: #b45309;--dup-text: #fbbf24}.email-dup-banner{display:flex;gap:8px;align-items:baseline;flex-wrap:wrap;margin:4px 16px 8px;padding:10px 12px;border:1px solid var(--dup-line);border-left:4px solid var(--dup-line);border-radius:8px;background:var(--dup-bg);color:var(--dup-text);font-size:13px;font-weight:600}.email-dup-banner .link{color:inherit;font-weight:700;white-space:nowrap}.dir{flex:none;font-weight:700;font-variant-emoji:text}.dir.in{color:var(--brand-text)}.dir.out{color:var(--text-muted)}.email-thread{gap:12px}.email-msg{border:1px solid var(--line);border-left:4px solid var(--text-muted);border-radius:10px;background:var(--surface);padding:10px 12px;max-width:780px}.email-msg.out{border-color:var(--brand);border-left-color:var(--brand);align-self:flex-end}.email-msg.pending{opacity:.6}.email-msg-head{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap;font-size:13px;margin-bottom:6px}.email-from{min-width:0;overflow-wrap:anywhere}.email-when{margin-left:auto;color:var(--text-muted);font-size:11px;white-space:nowrap}.email-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}.email-atts{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-wrap:wrap;gap:6px}.email-atts li{font-size:12px;color:var(--text-muted);background:var(--surface-2);border:1px solid var(--line);border-radius:6px;padding:2px 8px}.email-title-icon{display:inline-flex;color:var(--text-muted);margin-right:2px}.freelo-done{color:var(--brand-text);font-size:13px;align-self:center;white-space:nowrap}.tl-list 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